Halle

SHIPPING

Expedited trackable shipping in Canada is free for orders over $50 before taxes.

Worldwide expedited trackable shipping is free for all orders over $100.

We use Canada Post and Express delivery services with a tracking and insurance. Depending on your location, delivery will take 2-17 days. Please note that many mail carriers are currently backed up and delivery times might be longer.

If you are looking to upgrade to a faster service, please contact us at cs@narces.com for more details or leave us a message in the order notes.

All in stock orders will ship within 48 hours and you will receive an email as soon as they have shipped with additional information. 

If you reside in Toronto, we offer pick up and delivery for you.

If you are ordering a made to order or pre-order item. We will reach out to you about size details and discuss the timeline with you via email. Please make sure you use an email that you check often.

Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays in receiving your order, we suggest that you provide a complete shipping address.

Prices displayed on the website are exclusive of taxes. Applicable sales tax for Canada will be calculated during checkout and displayed on the Order Review page.

There are no customs or duties fees due for any orders shipped within Canada. All other destinations might have duty and additional tax charges to the customer. We cannot control this and these are therefore not included or refundable.

For any questions, please contact us at cs@narces.com

RETURNS

You may return a product for any reason for a full refund of the purchase price. We do not refund shipping or custom fees.

You need to contact us within 28 days after receipt of your item to initiate the refund. The item needs to be unused, unworn, unwashed and undamaged.

There are no returns on final sales items like face masks. Returns outside the time frame may be accepted at the discretion of NARCES, please contact us for details.

To return an item you need a return code and we need to know about your return before you ship. So please contact us at cs@narces.com for further details.