FAQ's

Can I upgrade my shipping for a faster delivery?

Yes, please contact us at cs@narces.com for details.

 

Can I ship outside of Canada?

Yes, we ship world wide, if there are any restrictions we will let you know and will try to find a solution. We do reserve the right to cancel an order if there are no appropriate shipping options to your destination.

 

Where are the dresses made?

We work out of Toronto, Canada and make all our samples here. All made to order items and bridal looks are made in Canada. In stock items are produced in Canada, India, Indonesia and China. If you have any questions about a specific style, please just contact us at cs@narces.com

 

What if the colors varies from the online picture?

We have made every effort to display as accurately as possible the colors of our products that appear on our eshop. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

 

What do I do if you my items is damaged?
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us at cs@narces.com

 

Do you make custom items?

Yes, we create custom styles in all or categories and would love to speak to you about creating your custom piece. We offer appointments at our studio in Toronto with our designer and also offer skype meetings to discuss any custom piece.

 

How do I book an appointment at your studio?

Just email us at cs@narces.com We are available most weekdays and some weekends to meet with you at our studio.

Do you have fashion show and other events?

Yes, we show at least twice a year in Toronto and also are involved in many other events. Sign up to our newsletter for updates or email us directly at cs@narces.com

Do you rent NARCES pieces?

We do not rent our dresses, but work with local rental companies. Contact us for details at cs@narces.com