FAQ's
PRODUCT, FIT & CARE
Where are NARCES pieces made?
NARCES is designed in Toronto, Canada.
Our custom pieces, made-to-order designs and bridal gowns are produced through our Toronto atelier and Canadian production network. Some in-stock pieces are produced with our manufacturing partners in Canada and internationally.
If you would like to know where a particular piece was made, contact us at cs@narces.com.
How do I know what size to order?
Sizing can vary depending on the construction and fit of a particular NARCES design.
Please refer to the size guide on our website, and if you’re between sizes or unsure about the fit of a particular piece, contact us before ordering.
For more complex, structured or made-to-order pieces, we may recommend a private appointment so we can help determine the best option.
Will the colour look exactly the same as it does online?
We make every effort to photograph and display our colours as accurately as possible. Screens, lighting and device settings can all affect how a colour appears, so there may be slight differences between what you see online and the piece in person.
If colour is particularly important for your event, contact us before ordering and we’ll help where we can.
How should I care for my NARCES piece?
Care depends on the fabrication, construction and embellishment of each NARCES piece. Please follow the care instructions provided with your garment.
If you’re unsure about cleaning, steaming, pressing or storing a particular piece, contact us before proceeding. We’re happy to advise based on the specific design.
CUSTOM & PRIVATE APPOINTMENTS
Can a NARCES design be customized?
Yes. Many NARCES designs can be customized, including changes to colour, fabrication, length, sleeves and other design details, depending on the piece.
Customization is handled through our private appointment process so we can understand what you’re looking for and determine what works best for the design.
Request a Private Appointment →
Can NARCES create something entirely custom for me?
Yes.
Custom design has always been an important part of NARCES. We can begin with an existing design and take it somewhere new, or develop something specifically for you and your occasion.
The process is collaborative and depends on the design, fabrication, timeline and level of customization involved.
For custom eveningwear and occasion pieces, Request a Private Appointment →
For wedding gowns and bridal customization, visit our Bridal FAQ → or Book a Private Bridal Consultation →
How do I book an appointment at the Toronto studio?
Private appointments are available at our Toronto studio for clients who would like to explore NARCES occasionwear, custom designs and other high-touch pieces.
Request a Private Appointment →
For wedding gowns and custom bridal, please Book a Private Bridal Consultation →
Can I work with NARCES if I don’t live in Toronto?
Yes. We work with clients across Canada and internationally.
Virtual appointments allow us to discuss designs, customization, measurements and other details remotely. What can be done virtually depends on the piece and level of customization, so we’ll establish the right process with you.
Toronto is home. It does not have to be yours.
Do you offer rush orders?
Yes. Rush orders are one of the advantages of working directly with the NARCES atelier.
Because we design and produce in Toronto, we can often work within timelines that would be difficult through a traditional production model. We regularly create custom and made-to-order pieces for clients working with approaching event dates.
How quickly we can create your piece depends on the design, fabrication, materials and our current atelier schedule. Rush fees may apply when expedited production is required.
Have an event coming up quickly? Ask us. We’re very good with deadlines.
Request a Private Appointment →
For bridal-specific timelines and rush orders, visit our Bridal FAQ →
SHIPPING & DELIVERY
Do you ship outside Canada?
Yes. NARCES ships internationally.
Available shipping methods and delivery times vary by destination. If there are restrictions or we’re unable to find an appropriate shipping option for your location, we’ll contact you.
International orders may also be subject to duties, taxes or import fees determined by the destination country.
Can I upgrade my shipping for faster delivery?
Possibly. If you need your order by a particular date, contact us at cs@narces.com before ordering or as soon as possible afterward.
We’ll let you know what expedited shipping options are available. If you’re working with a very enthusiastic deadline, tell us the date. We would much rather know.
For returns, damaged or faulty items and other order-related policies, please see Shipping & Returns →
MORE ABOUT NARCES
Do you rent NARCES pieces?
NARCES does not currently rent directly to customers.
Some NARCES pieces may be available through independent rental partners. Contact us at cs@narces.com and we can let you know if there may be an option for the piece you’re looking for.
Does NARCES hold fashion shows, pop-ups and other events?
Yes. NARCES presents collections and participates in fashion shows, pop-ups, private events and other projects throughout the year.
Subscribe to NARCES Notes → for invitations, upcoming events, new pieces and first access, and follow us on social for what’s happening now.
I have another question. How do I reach you?
Email us at cs@narces.com and we’ll point you in the right direction.
For bridal-specific questions about custom wedding gowns, fittings, timelines, pricing, second looks and bridal consultations, visit our Bridal FAQ →